IMC08 If bills keep entering the rejected pocket due to Unknown/IR/UV/MT/MG error

1. Install the banknote guiders and adjust the feeding gap

• Banknote guiders must be installed when counting bills.

• Calibrate the feeding gap according to the article How to fix the issue of SIZE Error/DOUBLE ERROR/CHAIN ERROR?

• Count bills again, if the error still exists, please follow the next steps to continue troubleshooting.

2. Perform CIS calibration

• How to clean the machine: Video for cleaning
• How to calibrate the CIS: CIS guidance
  • CIS video: CIS video
  • Password of the service menu: 9999

3. Check bills

There are several conditions to make the Unknown/IR/UV/MT/MG Error happen.

• The bill size is out of the range according to the IMC08 specifications.
• The banknote is damaged in different ways such as lack of corner, tape, hole, tear, and folded. As shown in Figure 2-31, it is not recommended to count this kind of bill.

Figure 2-31 Bill Damaged Ways

• The banknote entrance is so small that the banknote cannot pass through it smoothly. In this case, you need to fine-tune the screw by rotating it clockwise according to the video:http://u.pc.cd/NHOctalK
• there is an unknown thing inside the IMC08. If something is inside the IMC08, you need to open the back cover to check and clean the internal sensors.

If you have tried all these methods and cannot solve your problem, please press the REJ button, make a screenshot of the reject reason and contact our technical engineer. WhatsApp: +86 18144898200