ITPP047 Why doesn't my printer cut the paper?

For Windows: Please check if the cutter option is opened in the printer properties, as below.

Figure 1 Cutter Setting

For Mac: In the Printer features, choose Cut options, select Partial cut and print.

Figure 2 Cut Setting

For Software: Check the cutter commands in the software--1D,56,42,00

Such as Loyverse.

Figure 3 Cutter Command