1. Check if the printer is out of paper. Ensure the paper roll is correctly placed.
2. Check if the printer cover is securely closed.
Tip: If the printer cover cannot be closed:
https://support.munbyn.com/hc/en-us/articles/33894483664659-ITPP047-Why-won-t-the-cover-close
3. Check whether the cable connection of the cutter is connected well.
This is the video guidance for opening the cover: Link
If you have any questions, please record a short video and contact us for assistance.
E-mail: support@munbyn.com
WhatsApp: +8618144898200
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