If your printer can’t cut the paper after printing, please do the troubleshooting below:
1、Please try to print a self-test page to check if the paper can be cut. How to print a self-test:
- Turn off the printer,
- Press the FEED button and hold. Turn on the printer at the same time.,
- Release the FEED button after 2 seconds.
2、If the self-test paper can be cut normally, which means the cutter is ok, please check if you have enabled the cutter function in your POS software.
This is the ESC/POS command to enable cut and can be used in your POS software: "1D 56 42 00"
3、If the self-test can’t be cut as well, you can set up with the steps below.
①For models with DIP switch at the bottom: please check the number SW-1 whether it is switched on.
②For models without DIP switch, please follow the steps below:
- Download the Setting tool with Windows computer (link).
- Connect the printer with USB cable.
- Open the Setting Tool 'POS PRINTER TEST V3.30C'
- Choose 'USB' and 'POS-80' -> Click 'Advance' -> 'P80 Set DIP' -> Enable the cutter -> Click 'Settings'
4、If the troubleshooting above can’t help, it should be a hardware issue on the printer, please contact sellerby email or Whatsapp for further solution.
E-mail: support@munbyn.com
Whatsapp: +8618144898200
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