E20 Error

1. Install the banknote guiders

If there is no banknote guider, banknotes will place on the baffle closer to the side. This will cause the CIS tube to fail to test the complete banknotes and cause an error. Please plug in the banknote guider before use.

Right situation:

2.Check bills

There are several conditions to make the MT（E20）ERROR happen.

1) The bill size is out of the range according to the IMC09 specification.

2) The banknote is damaged in different ways such as lack of corner, tape, hole, tear, and folded. As shown in the following Figure , it is not recommended to count this kind of bill.

3. Adjusting the feeding gap screw

The banknote entrance is so small that the banknote cannot pass through it smoothly. In this case, you need to fine-tune the screw by rotating it unclockwise according to the following video：https://u.pcloud.link/publink/show?code=XZxBw00Z4oGsvlxfb6fQOY92iKhB8mGz4GPX

4. Perform CIS calibration

Another abnormal operation or there is an unknown thing inside the IMC09. If something is inside the IMC09, you need to open the back cover to check and clean the internal sensors.

Please clean the IMC09 and refer to the Section for CIS calibration:

https://u.pcloud.link/publink/show?code=XZbqm40ZXwt4xTKrc5jEi6N17hPV0pg33spy

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