Note: Please make sure that the following three dimensions are consistent for correct printing:
1. Your document size
2. The label paper size you are using
3. The size option you selected on the print preview page
Windows: Go to the ‘printer preferences’ ---> ‘advanced’ ---> ‘paper size’, select the correct size for the printer(If you are using 4x6 paper, please select the 100*150mm)
MacOS: If you print a 4x6 size page. In the print preview page, please be sure to select your "Paper Size" appropriately (for example 4 x 6).
The size of the loaded paper is smaller than that specified in the label file. For example, you might be trying to print a 100x190mm file on 100x150mm paper.
In this situation, you can adjust the scale and margins in the page setup of your browser.
Chrome: set the scales and margin in the printing preview
The size of the loaded paper is smaller than that specified in the label file. For example, you might be trying to print a 100x190mm file on 100x150mm paper.
In this situation, you can adjust the scale and margins in the page setup of your browser.
If the above is correct, the printer still prints blank labels or the label cannot be completely printed. Please operate by following steps to get the printer to re-identify label size.
✔Pull out the USB cable and restart the printer; Press the FEED button and hold on;
✔Release your finger when you hear the five "Di" sounds.
✔Then, you will hear another long "Di" sound, which means the printer was reset. Then, we can set the printer to learn label size.
✔Turn on the printer;
✔Press the FEED button and hold on;
✔Release your finger when you hear one "Di" sound.
✔Then, the printer will "know" the label size and will not print the blank labels or incomplete.
✔Please re-connect the USB cable to ITPP941B and try your print.
Simplify your packaging process with shipping supplies. Label holders make it easy to identify and switch out labels without removing them from their protective backing. A postal scale ensures accurate and consistent measurements for postage, saving you time and money. And honeycomb paper provides cushioning and protection for fragile items during shipping. These small investments can make a big difference in upgrading your packaging game!
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