Why is the PDA unable to scan the code or no light is scanned?

There are two reasons for this problem

1) The scanning process is stuck

Please restore the scan head, after restoration the scanning app will restart to solve the stuck problem

1. Go to Scan App
2. Touch Settings > Reset scan
3. Waiting for Reset
4. Press the scan again when finished to test

Figure 2- 4 Reset scan head option

2）Scanning head damaged

Please contact the technical team for support.