Please try to follow the steps below to fix the issue:
- Remove the banknote.
- Perform the calibration. This is the guidance: Click here.
- If the above steps do not solve the issue, please collect the data of the banknote and contact the Technical support engineer. This is the link for the guidance about how to collect the banknote data: Click here.
If your problem is still not solved, don't hesitate to contact us.
Phone: +1 650 206 2250
E-mail: support@munbyn.com
WhatsApp: +8618144898200
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