Please follow the steps below to fix the issue:
- Remove the banknote.
- Perform the sensor calibration. Click here to watch the video.
- Collect the data of the banknote. Click here to find the guidance.
If your problem is still not solved, don't hesitate to contact us.
Phone: +1 650 206 2250
E-mail: support@munbyn.com
WhatsApp: +8618144898200
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