Why the power adapter cable and adapter cannot be inserted tightly

Thank you for choosing our product. We understand that some users have encountered the problem that the cable cannot be tightly inserted into the adapter when using the power adapter. Here is the answer to this problem:

Problem description
Users reported that the power adapter cable and adapter cannot be tightly inserted and the connection is not firm.

Cause analysis
Based on our observations and user feedback videos, we found that in most cases it is caused by insufficient insertion force. Our power adapter uses an eight-shaped buckle design, which requires a certain amount of insertion force to ensure a firm connection.

Solution
1. Confirm the direction:
Make sure the cable plug is correctly aligned with the direction of the adapter socket.

2. Insert with force:
During the insertion process, you need to push the cable plug with a little more force until you hear or feel a "click". This means that the cable is fully inserted and the connection is firm.

3. Check the connection:
After insertion, gently pull the cable to confirm that it is firmly connected to the adapter. If the cable is loose, please follow the above steps again.

If you are still confused or encounter other problems during the operation, please feel free to contact our customer service team and we will be happy to help you.