Firstly, please check if the USB cable is properly connected between the ITP04 printer and the computer.
Secondly, please ensure that the latest version of the driver is installed on your computer.
Mac Driver:munbyn.biz/ITP04mac
Windows Driver :munbyn.biz/ITP04wind
Demo video for Installing Mac driver :munbyn.biz/itp04macv
Demo video for Installing Windows driver :munbyn.biz/itp04windv
Lastly, if there are no issues with the above two steps, please restart your computer and try again, or contact our support team for assistance.
Dear MUNBYN Customer, contact us for further assistance,
E-mail: support@munbyn.com
Whatsapp: +8618144898200
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