When bills enter the reject pocket after being counted by the money counter, click the REPORT button to view the reasons for rejection. You can find corresponding solutions through the error codes displayed in the REPORT list.
| Code | Error Message | Solution |
| E1 |
UV Error |
Remove the bills, clean the UV sensor in the back door |
| E2 | Double Error | If the errors occur frequently, adjust the screw toward the anti-clockwise to decrease the feeding gap. |
| E3 |
Chain Error |
|
|
E4 |
Skew Error |
Install the bills guider and place the bills correctly |
| E5 |
BATCH Full |
Take over the bills on the stacker |
| E6 |
Half Error |
Remove the bills |
| E7 |
Gap Error/Internal Error |
|
| E8 |
Short Error |
|
| E9 |
COMM |
Contact us |
| E10 |
FORCE |
|
| E11 |
TYEP Error |
Remove the bills and do the CIS calibration according to video：http://u.pc.cd/Hj8ctalK |
| E12 |
Image Error |
|
| E13 |
ORIENTCHECK |
|
| E14 |
ORIENTSIZE |
|
| E15 |
Image Error |
|
| E16 |
Face Error |
|
| E17 |
Orientation Error |
|
| E18 |
Version Error |
|
| E19 |
ISSUE |
Contact us |
| E20 |
MT Error |
Contact us to collect data to resolve reporting errors |
| E21 |
MT2 Error |
|
| E22 |
MG1 Error |
|
| E23 |
MG2 Error |
|
| E24 |
MG3 Error |
|
| E25 |
MG4 Error |
|
| E26 |
MG5 Error |
|
| E28 |
COUNT BATCH |
Contact us |
| E29 |
AMOUNT BATCH |
|
| E30-E49 |
IR Error |
Remove the bills and do the CIS calibration according to video：http://u.pc.cd/Hj8ctalK |
|
Back door sensor
|
Remove the bills, clean the sensor in the back door | |
|
Sensors in the bottom drawer
|
Remove the bills, clean the sensor in the bottom drawer | |
|
Sensor on the Hopper |
Remove the bills, clean the Hopper sensor | |
|
Sensor on the Stacker |
Remove the bills, clean the Stacker sensor | |
|
Sensor on the Reject tray |
Remove the bills | |
|
MP ERROR |
ENCODER ERROR |
Contact us |
|
SOLENOID ERROR |
||
|
|
Remove the bills | |
|
|
If your problem is still not solved, don't hesitate to contact us.
Phone: +1 650 206 2250
E-mail: support@munbyn.com
WhatsApp: +8618144898200
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