(1) Get out the jammed bills:
First, confirm whether there is a banknote stuck in the feeding port. If a banknote is stuck in the feeding gap, please turn the Banknote Processing Wheel to take out the banknote, as shown in the figure below.
Figure 2-28 The Direction of Wheel Rotation to Take the Jammed Bill
(2) Cleaning machine:
Open the back cover to check if there is any foreign matter left inside, use the included dust-free cloth IMC01 inside, and close the back cover after cleaning.
Figure 2-29 Handle of Internal Back Cover
Tutorial video: http://u.pc.cd/67qitalK
(3)Turn feed screw clockwise
If the above two operations can not solve the problem, please increase the distance of the banknote inlet by turning the screw clockwise under the guidance of the video:http://u.pc.cd/T0HrtalK
(4) If the problem is still not resolved, please contact us on WhatsApp:+86 18144898200
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