When you find that SOLENOID ERROR pops up after the money counter is turned on, you need to turn off the money counter, then pull out the drawer behind the money counter and check if there are any banknotes left in the banknote channel.
If there are banknotes left in the channel, please take out the banknotes, put the drawer back and turn on the money counter again.
You can watch the demonstration video below on how to do it.
Click here to watch Demo Video
If your problem is still not solved, don't hesitate to contact us.
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