- Run the automatic label identification on the printer.
- Load no less than 4 consecutive sheets of paper into the printer
- After the paper stop moving, press and hold FEED (red/green light), and when you hear a beep, release the feed.
- The printer will learn the size of the paper at this time. After the process is complete, the printer is back to normal.
- Please confifirm the size of the paper.
Note: Please make sure that the following three dimensions are consistent for correct printing:
a. Your document size
b. The label paper size you are using
c. The size option you selected on the print preview page - Set the size of the paper on the computer. Please make sure that the size setting on the computer (Mac and Windows) is the same as the paper.
For Mac
Set your custom label size
- In your print preview page, click on "Other".
- Click on "Manage Custom Sizes".
- Enter your paper size and margins on the next window and click OK. You can rename your new label size by double-clicking on the highlighted item on the left.
- Select the size(the size of the paper) you added, and select "Scale to fit".
For Windows
Set your custom label size
Enter the setting interface:
Settings -> Devices -> Printers and Scanners -> Click 'ITPP941 Printer' ->
Manager -> Printing Preferences -> Page Setup -> New.
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