1. The most common reason is that the labels were loaded upside down. Please ensure your labels are properly loaded, the tearable side up.
2. Ensure your labels are "Direct Thermal" labels, The paper enclosed in the package meets this condition. You can also scratch the surface of the label with your fingernail, usually, the label turns black to indicate that it is a "Direct Thermal" label.
3. If the printer comes out with an extra blank label after printing, click the link below to troubleshoot.
4. If the above is correct, but the printer still prints blank labels or the label cannot be printed completely printed.
Please print the self-test page:
①Press the feeder (green/red light) button and hold on.
②Release after you hear two consecutive beeps.
The printer will print a self-test page. If the issue has not been solved, please contact us.
Email: firstname.lastname@example.org (24-7 online support)