IPDA087: Why there is no laser come out when press the scanning buttons

There is a scanning app named InfoWedge  it is our latest, new and general scanning app.

Munbyn has made the InfoWedge default turn on, besides, customers no need to set anything anything when get the device out of box. 
So, if there is no laser come out when press scanning buttons, please troubleshoot as below:

1.  Retore InfoWedge in Settings>Restore .
   

2. Factory reset device. You can factory reset the device in settings>system>reset option>factory reset. Please note that factory reset will wipe all files and data, so please backup important files.

If there is still no laser come out when press scanning buttons, no matter side buttons, or pistol buttons, please contact Munbyn Support Team.

Please note that we have move to InfoWedge since 2025, if your device still using our old scanning app Keyboardemulator, please check as below:

A: There are two reasons for this problem.

1). The scanning process is stuck.

Please restore the scan head, after restoration, the scanning app will restart to solve the stuck problem.

     1. Go to Keyboardemulator App

     2. Tap AppSettings> Slide to the bottom > click Factory data reset.

     3. Waiting for Reset.

     4. Press the scan again when finished to test.

  5. After resetting the scanner head, please check the "Function" page and make sure the scanner is enabled and KeyCode is correct, see the below picture:

Note: Please select Barcode1D/2D based on your PDA version；139 is the KeyCode of the scan button; 293 is the KeyCode of the trigger on the handle. You can input the KeyCode by typing or pressing the button.

2) Scanning head damaged.

If the light still does not come out after the previous 1) steps.

Please contact Munbyn with your Amazon order and a video for reference.