For this issue, please troubleshot as below:
1. Please reinstall the battery, clean and check the pins.
2. If you have another device at hand, please exchange the battery to see the faulty device will recovery.
3. Please factory reset your device in settings>system>reset options> factory reset.
If your device still can't work properly, please contact Munbyn Support Team along with your Amazon order and a video for reference.
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