Wireless Local Area Networks(Wi-Fi)

Q1: Why after linking Wi-Fi, it already shows that the linked Wi-Fi has been saved, but the network is not available?

A1:It is recommended to connect to Wi-Fi where the signal is strong.

This situation shows that the Wi-Fi signal is very weak, and PDA does not connect to WiFi after several connections

Tips: You can test the PDA's WiFi connectivity using the mobile open hotspot, if the link hotspot is still not working please contact the technical engineer team.

Q2: When I need to connect to Wi-Fi, I can't search for Wi-Fi signal

A2: There are two reasons for this problem

1)Weak WiFi signal

Please connect close to the router or use the SIM card data network

2)WiFi function is faulty

Please take 5 minutes to perform the following steps

1. Go to Settings app

2. Touch System> Advanced > Reset options

3. Select Reset Wi-Fi,mobile&Bluetooth

4. Touch RESET SETTINGS

5. When finished back into WiFi search and reconnect

If you still cannot display WiFi after the following steps, please contact the technical team for support

Figure 3- 2 Reset Wi-Fi connection

Q3: Why can't I access the network when I'm connected to Wi-Fi?

A3: Please check if the router is faulty and set the phone to static IP and DNS

Please take 5 minutes to perform the following steps

1. Go to Settingapp

2. Touch Network & internet> Wi-Fi

3. Select the Wi-Fiyou are already connected to

4. Click on the gear setting icon >  Top right edit > Go to the Wi-Fi settings details screen

5. Click on Advanced options > Set IPto Static > Enter the IP address and DNS1

6. Select Save when finished

Figure 3- 3 Setting a static IP