What to do if bills keep entering the rejected pocket due to Unknown/IR/UV/MT/MG error?

1. Install the banknote guiders and adjust the feeding gap

• Banknote guiders must be installed when counting bills.

• Calibrate the feeding gap according to the article How to fix the issue of SIZE Error/DOUBLE ERROR/CHAIN ERROR?

• Count bills again, if the error still exists, please follow the next steps to continue troubleshooting.

2. Perform CIS calibration

Open the back cover of IMC08 to clean it, and then perform CIS calibration according to section 2.8.

3. Check bills

There are several conditions to make the Unknown/IR/UV/MT/MG Error happen.

• The bill size is out of the range according to the IMC08 specifications.
• The banknote is damaged in different ways such as lack of corner, tape, hole, tear, and folded. As shown in Figure 2-31, it is not recommended to count this kind of bill.

Figure 2-31 Bill Damaged Ways

• The banknote entrance is so small that the banknote cannot pass through it smoothly. In this case, you need to fine-tune the screw by rotating it clockwise according to the video:http://u.pc.cd/NHOctalK
• there is an unknown thing inside the IMC08. If something is inside the IMC08, you need to open the back cover to check and clean the internal sensors.

If you have tried all these methods and cannot solve your problem, please contact our technical engineer to replace the machine.

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