Why doesn't my computer recognize the scanner?

(1) Please check that the scanner and your computer are connected via a USB cable and that the memory card is installed.

(2) After that, the scanner will appear in your computer as a flash memory.

(3) If the computer still cannot recognize the scanner, please replace the USB port of the computer and reconnect it, because some USB ports of the computer are not compatible well.

(4) If the scanner is still not recognized after the above check, it should be a hardware problem with the scanner, please contact us for replacement.