Why is there no image generated after scanning?

 (1) Please check if the scanner has an SD card inserted or if the SD card memory is full.

(2) Scan at a constant speed after pressing the Scan button to start scanning, and check whether the green light is on during the scanning process. When the green light is off, the scan is over, and when the red light is on, the scan speed is too fast. The recommended scanning speed is to scan a piece of A4 paper within three seconds.

(3) After scanning, use a USB cable to connect to a computer to view the scanned pictures.

(4) If you have performed the steps above and the scanner still fails to generate a picture, please contact us.