1）printed the whole roll complete with characters
2）Setting get messed
1. Restore factory settings in the Windows setting：
1）In the Windows computer, click in turn on start icon ---- settings --- printers --- select the printer and then click on manage --- printing preference ----factory reset ----- OK.
1: Turn on the printer and load the printing paper, connect the printer and Mac computer with USB.
2. Open Thermalprintertool in the APP Store, connect according to the way on the picture and restore the machine to factory settings.
2. Manual factory reset
Make sure the printer is connected to the power and turn it off.
1)Press the “FEED” button and simultaneously turn on the power.
2)Hold on pressing the “FEED” button for about 20 seconds, finally “PAPER LED” on after the ERROR light and the PAPER flash alternately, and wait 2s then release the “FEED” button.
At this time the printer has been initialized, restoring factory settings and the IP address will be 192.168.1.100 again.
If the problem of the printer is not resolved after the factory setting is set, please contact us for further technical support: