Why is the printer only printing blank?

1. The most common reason is that the labels were loaded upside down. Please ensure your labels are properly loaded, the tearable side up.
2. Ensure your labels are "Direct Thermal" labels, The paper enclosed in the package meets this condition.
3. If the above are correct, but the printer still print blank labels or the label cannot be prints completely printed.
4. Please print the self-test page:Press the feeder (green/red light) button and hold on, Release after you hear two consecutive beeps.

The printer will print a self-test page.If the issue has not been solved , please contact us.